CV | Resume

Keywords · Experience · Education · Skills · Additional Info

Keywords

Remote work / Distributed Teams / Domain Names / DNS / DNSSEC / Registrar Operations / HTML / WordPress / Helpdesk Support / Customer Service / Technical Sales / Customer Success / Web Hosting / SEO / Marketing / Research / Benchmarking / Copywriting / Documentation / Diplomacy / Product Management / Business Development / cPanel / Zendesk / Cross-cultural communication (Spanish/English).

Work Experience

Customer Care – Team Internet (formerly CentralNic), UK (April 2022 - Present)
Resolve inbound technical queries across Domain Names, DNS, SSL and Hosting, including support for major reseller accounts and a portfolio of VIP clients. Maintain a CSAT of over 90% while regularly troubleshooting DNS misconfigurations, SSL issues, and registrar/registry-level problems (WHOIS, RDAP, TLD policy, DNSSEC).
Serve as a trusted point of contact for a dedicated set of VIP accounts, providing prioritized, white-glove technical support and escalation handling.
Website Manager - Own Web Properties (January 2003 - Present)
I own and manage a portfolio of over 17 websites, featuring around 156,000 visits and over 500,000 page views each month.
Founder and Administrator – ComunidadHosting.com (August 2006 – Sold in 2019)
Founded it from scratch in 2006; it grew to become the largest Spanish-language web hosting community, with over 42,000 members and 510,000+ posts. Successfully sold in 2019.
Marketing Specialist – Nominalia SL, Spain (February 2019 – September 2019)
One of the largest web hosting providers in Spain, part of team.blue, one of the largest web hosting providers in Europe. Worked with teammates from other areas to coordinate new marketing strategies and updates of products and services.
Product Manager – Dinahosting SL, Spain (March 2009 – August 2010)
The third largest web hosting provider in Spain with more than 140,000 customers. I was in charge of the registrar operations, dealing with registries, obtaining new accreditations and as point of contact to ICANN. I was in charge of benchmarking tasks to implement improvements and new features on the hosting & domain control panels developed in-house by the company.
Founder – Interalta.com (January 2003 – December 2008)
My first startup and my first domain. Web hosting, domain name registrations and web design services. Grew from zero to hundreds of customers. Successfully sold in 2008, but I still own the domain name interalta.com.
Sales & Business Developer Manager – Astrolabio.us (May 2002 - December 2002)
Designed the Sales and Marketing strategy for this startup and earned dozens of customers in a few months.

Education

Skills

Languages
Spanish (Native) · English (Advanced)
Soft Skills
Remote work / distributed teams · Cross-cultural communication (Spanish/English) · Integrity · Trust · Empathy · Teamwork · Problem-solving · Self-direction · Critical thinking · Effective communication · Adaptability · Research · Conflict resolution · Diplomacy · Flexibility · Attention to detail · Enthusiasm · Positivity · Work ethic.
Hard Skills
Domain Names · DNS · DNSSEC · WHOIS · RDAP · TLD / gTLD / ccTLD · Registrar Operations · Web Hosting · SSL / TLS · HTML · WordPress · cPanel · Ticketing Systems (Zendesk) · Abuse Handling · Technical Sales · SLA Management · SEO · Marketing Strategies · Research · Benchmarking · Copywriting · Documentation.

Additional Information


I appreciate you have read through my professional journey of almost two decades. Thank you for your time and please let me know if I can be of any help via Twitter or by using this Contact Form.